Kenyan customer operations talent for global teams.

Olera is not a job board. We do not take a percentage of salary. We are a specialist placement service that focuses on one category — customer operations — in one geography — Kenya — for one type of client: remote-first and globally distributed companies.

That narrow focus is intentional. It means we understand the talent pool deeply, know what good looks like for each role type, and can deliver a shortlist of three to five genuinely relevant candidates rather than a long list for you to sort through yourself.

For candidates, Olera is completely free. We earn only when an employer hires — a single flat fee, paid once, with a 60-day replacement guarantee included.

Kenya has a mature customer operations base. The country has well-established BPO, contact centre, banking, telecoms, hospitality, and technology sectors. Nairobi in particular has produced a generation of professionals who have handled real customer operations at scale.

English is an official language and a working language across most Kenyan professional environments. Proficiency is genuine, not certificated.

Kenya's time zone (EAT, UTC+3) overlaps with European business hours and provides meaningful coverage for US morning shifts. For global companies with customers across multiple time zones, Kenyan talent fills a useful gap.

The cost basis is competitive with other offshore markets — without the quality compromise that sometimes accompanies lower-cost talent pools.