One flat fee. Paid once, on hire.
Review the shortlist free. Interview candidates free. Pay only when you decide to hire. The fee is based on the role level. No retainers, no percentage of salary.
Junior Support
$560
one-time placement fee
For teams hiring their first remote support person or adding capacity to an existing queue.
Example roles
Customer support representative
Chat and email support agent
Help desk associate
Support team member
Experienced Associate
$1,050
one-time placement fee
The most common hire. Candidates have a track record in customer-facing work and can operate independently.
Example roles
Customer support specialist
Customer success associate
Virtual assistant
Account support specialist
Team Lead
$1,900
one-time placement fee
Supervisors, senior associates, and team leads who own a queue, manage junior reps, or handle escalations.
Example roles
Customer support team lead
Senior customer success manager
Operations supervisor
Executive assistant
Manager
$3,200
one-time placement fee
Senior hires managing a function, building a team, or owning a customer operations strategy.
Example roles
Customer operations manager
Head of customer support
Customer success manager
Senior operations lead
The same process, regardless of level.
The fee scales with role complexity. The quality of the shortlist, the assessment rigor, and the guarantee do not.
Included with every hire
Placement fee
$560–$3,200
One-time. Based on role level. Paid once on hire, never again.
Typical candidate pay
$12k–$30k
Annual salary range for remote customer operations roles from Kenya.
Replacement window
60 days
If the hire leaves for performance-related reasons, Olera runs one replacement search free.